NICKSON KARIUKL
Experienced Barista & Customer Service Specialist
Riyadh, SA.About
Results-driven Barista with over two years of experience excelling in high-volume coffee environments and delivering exceptional customer service. Proven ability to master complex menus, efficiently manage operations, and contribute to a positive team atmosphere. Eager to leverage strong interpersonal skills and a commitment to continuous learning to advance within the coffee industry.
Work
ATHYAAH coffee shop
|Coffee Barista / Cashier
Riyadh, Riyadh Province, Saudi Arabia
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Summary
Managed high-volume coffee operations and cash transactions, consistently delivering quality beverages and exceptional customer service in a fast-paced cafe environment.
Highlights
Expertly prepared high-volume coffee and beverage orders, consistently exceeding customer expectations for speed and quality.
Maintained comprehensive knowledge of an extensive drinks menu, ingredients, and recipes, ensuring accurate order fulfillment and consistent product quality.
Executed daily opening and closing procedures, ensuring operational readiness and adherence to strict cleanliness and safety standards.
Ensured prompt preparation and serving of hot and cold beverages, consistently upholding high standards for temperature, quality, and aesthetic presentation.
Continuously expanded expertise in diverse coffee styles and varieties, providing informed recommendations and enhancing the customer experience.
Maintained impeccably clean and organized cafe workspaces, optimizing workflow efficiency and ensuring easy access to supplies for the entire team.
Education
Certificate of Higher Education
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Certificate
General Study
Githumu High School
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High School
High School Diploma
Languages
English
Skills
Barista Skills
Latte Art, Coffee Machinery Operation, Beverage Preparation, Recipe Adherence, Coffee Knowledge.
Customer Service
Active Listening, Customer Demand Management, Customer Engagement, Interpersonal Communication, Order Accuracy.
Operational Efficiency
Cash Handling, Payment Processing, Opening Procedures, Closing Procedures, Workflow Optimization, Time Management.
Food Safety & Hygiene
Safe Food Handling Practices, Workspace Organization, Cleanliness Standards, Food Quality Control.
Team Collaboration
New Staff Training, Team Support, Cross-functional Collaboration.